Lexipol · 1 day ago
Customer Success Associate
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yr
2+ years exp
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Responsibilities
Support customers in achieving their organization goals through company products and services.
Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high product value
Conduct regular retention and analysis of client book of business that provides insights into performance and key client engagement metrics
Partner with Client Growth Managers to promote new products and services
Ensure prompt and accurate answers to clients’ queries
Build strong client relationships, through regular communication
Suggest company products/services that maximize client satisfaction
Conduct solution demonstrations
Coordinate with Sr. members of Client Services group and company leadership to formulate account plans leading to client retention and growth
Coordinate with Manager of support to understand trends and identify risk
Promote new products/services to existing customers
Qualification
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Required
Proven work experience in Customer Success Management or similar experience
Experience with CRM software
Understanding of sales principles and ability to deliver excellent customer experience
Strong (verbal and written) communication skills with an ability to build relationships
High degree of professionalism
Good time-management skills with a problem-solving attitude
Must be a high-energy, enthusiastic individual with the ability to manage multiple tasks at once
Excellent written and verbal communication skills
Strong problem-solving skills and a desire to help people
Must have attention to detail, a commitment to providing quality service, and be results-driven
2 or more years of previous experience in a hands-on service role (pre-sales, professional services, consulting, or support)
2 or more years of previous experience in an account management or CSM role
Preferred
BS degree in Business Administration, Communication, or relevant field preferred
Benefits
401(k) with Company match
Flexible paid time off plan
Company
Lexipol
Lexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
2021-03-30Private Equity
Leadership Team
Bruce Praet
Co-Founder and Director
Manu Mittal
Chief Financial Officer
Recent News
2024-04-06
Company data provided by crunchbase
