Remx · 2 days ago
Customer Success Specialist – Health Tech - Remote
Alpharetta, GA
Full-time
Remote
Mid Level
$23/hr - $24/hr
3+ years exp
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Responsibilities
Deliver tailored onboarding experiences, including unboxing, activation, and app navigation, ensuring clients and their members are fully supported.
Serve as a point of escalation for partners, providing guidance on program-specific and eligibility-related queries.
Oversee logistics for orders, exchanges, refunds, and warranty replacements.
Troubleshoot and resolve software issues effectively.
Ensure healthcare memberships are correctly applied and resolve any issues, escalating to partners as necessary.
Assist the sales team with onboarding transactional clients, including payment confirmations, sizing kit coordination, and fulfillment.
Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions.
Qualification
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Required
Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued.
3+ years’ experience in a Customer Success role.
Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
Clear and empathetic communicator with a knack for building strong client relationships.
A problem-solver with a passion for delivering exceptional service and building trust.
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase
