200+ applicants

Company

FourKites, Inc. · 1 day ago

Manager , Customer Success

United States

Full-time

Remote

Senior Level

7+ years exp

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Hiring Manager

Ramya Govindraj

Insider Connection @FourKites, Inc.

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Responsibilities

Development and manage a team of Customer Success Managers

Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary

Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity

Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks

Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion

Understand and mitigate account risk and escalate to dependent functions as necessary

Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities

Hire, onboard, and develop team members to progress their career at FourKites

Contribute and lead a culture of customer success

Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementSaaS ExperienceCustomer RelationshipsFreight ManagementSupply Chain Knowledge

Required

Manage and influence behavior through persuasion, negotiation, and consensus building

Understanding of value drivers in recurring revenue business models

Analytical and process-oriented mindset

Experience in a SaaS company or tech startup

Bachelor's degree or equivalent experience, MBA a plus

Enthusiastic and creative leader with the ability to inspire others

Demonstrated desire for continuous learning and improvement

Excellent communication and presentation skills

Preferred

7+ years’ experience in an account management, consulting or customer success

3+ years of directly managing customer-facing teams

Experience directly or indirectly working with freight management and supply chain

Benefits

Competitive compensation with stock options

Outstanding benefits

5 global recharge days

Standard holidays

Hybrid, flexible approach to work

Parental leave for all parents

Annual wellness stipend

Volunteer days

Company

FourKites, Inc.

Glassdoor

4.0

FourKites is the world's leading supply chain intelligence platform, delivering real-time visibility and execution for 1500+ companies and third-party logistics firms across 230 countries.

Founded in 2014

Chicago, Illinois, USA

501-1000 employees