TTEC · 8 hours ago

Manager, Human Capital

Colorado, United States

Full-time

Remote

Senior Level, Lead/Staff

$80K/yr - $90K/yr

10+ years exp

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Responsibilities

Understand all key business initiatives and goals for each supported business unit.

Actively identifies gaps, proposes and implement changes necessary to cover risks

Deliver company-driven human capital solutions to challenges affecting the success of the business.

Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.

Act as the ultimate point of contact for all escalated (difficult) HC issues.

Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

Act as the ultimate point of contact for all escalated Human Capital (HC) issues..

Ensure compliance with TTEC's processes and tools.

Qualification

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Human Capital ManagementService DeliveryHRIS SAPHRIS WorkdayHRIS OracleHRIS Success FactorsQuantitativeQualitative analysisLabor Laws knowledgeLeadership presenceTalent AcquisitionPost-Graduate/Masters DegreeEmployee experience improvement

Required

Extensive experience in leading & Human Capital

Strong Service Delivery Background, and experience in a Global outsourcing environment

Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.

Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes

Can implement and continuously improve and scale processes that are durable and relevant.

Quantitative and qualitative analytical skills. Expertise in utilizing data to scale and improve services and employee experience.

Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws

Communicates effectively in all levels of the organization

Strong leadership presence and proven track records in driving transformations in the Human Capital function

Minimum of 10 years of Talent Acquisition & Human Capital experience.

Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain

Post-Graduate/Masters Degree in Human Resources Management