Worthy.com · 14 hours ago

Customer Service Representative (2 PM-6 PM EST)

United States

Part-time

Remote

Entry Level

$16/hr - $17/hr

1+ years exp

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Comp. & Benefits

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Responsibilities

Handle high volume inbound calls from prospective and existing Sellers

Quickly, clearly, and professionally communicate with sellers on a regular basis to understand their questions, providing accurate and timely information and solutions in response

Work cross functionally between our Account Executive and Auction Manager teams to support a seamless seller experience from start to finish

Work in tandem with our Operations Team to ensure all item updates are appropriately communicated and all follow through is taken

Prioritize your time according to the impact of the issue on the Seller’s account and effectively provide solutions to issues or concerns in a timely manner

Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience

Qualification

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Required

1-2 years of professional experience in a customer service or customer experience role

High School Diploma or equivalent

Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment

Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed

Proven front-office experience handling high incoming call and email volume

A customer service guru, passionate, proactive, and adaptable with the ability to work in a startup, fast-paced, and team environment under tight timelines

A strong, and kind communicator with professional direct verbal & written skills

Ability to work cross functionally with different teams and company stakeholders

Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts

Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and are willing to take full ownership over Seller Support