Waters Corporation · 1 day ago

Principal Field Service Specialist

Albany, NY

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Establish and maintain effective relationships with external and internal customers ensuring their success

Manage customer expectations, by communicating work performed and providing follow up plan if needed

Ensure customer compliance regulations are followed

Deliver system level training at customer sites

Manage service inventory according to Waters policies

Issue field service reports daily to document work performed

Maintain sound knowledge regarding the technology and customers' application demands

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualification

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LCLC/MSHPLC/UPLCSFCInformaticsScientific instrumentationCDSSDMSLIMELNChemistryBiologyCustomer focus

Required

BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

5-7 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

Valid Driver's License in good standing is mandatory

Ability to perform effective system level troubleshooting

Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Overnight travel as required including international travel for training

Must possess a strong customer focus

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Personal sense of integrity

Effective time management skills

System level approach to problem solving

Analytical mindset with a strong aim to resolve open issues

Excellent verbal and written communication skills