Fortrea · 8 hours ago
Customer Service Support Representative (Remote)
Burlington NC
Full-time
Remote
Entry Level
$15/hr - $18/hr
1+ years exp
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Responsibilities
Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.
Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)
Identify issues and suggest potential improvements.
Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
Maintain an assigned schedule and be flexible with daily schedules when business needs change
Effectively communicate, resolve, and document billing related inquiries
Participate in projects that extend beyond your day to day to stretch you to think outside the box
Hours 8am to 5pm PST
Qualification
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Required
Minimum High School diploma or equivalent required
Minimum 1+ year customer service experience required
Ability to work remote
Ability to work independently and commit to a structure environment
Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
Must have high level Internet speed (50 mbps) connectivity
Dedicated work from home space
Ability to manage time and tasks independently while maintaining productivity
Must meet weekly and monthly production goals
Effective communication skills
Alpha-Numeric Data Entry proficiency
10 key experience
Exceptional attention to detail and organizational abilities
Outstanding customer service/phone communication skills and ability to complete a high volume of calls
Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Preferred
Previous healthcare/call center experience strongly preferred
RCM experience preferred
Bilingual a plus
Benefits
Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO)
Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Company
Fortrea
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Parks
Chief Accounting Officer
Recent News
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2024-11-26
GlobeNewswire News Room
2024-11-26
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