26 applicants

Company

ePlus inc. · 17 hours ago

Service Desk Analyst II

Washington, VA

Full-time

Remote

Mid Level

$21.63/hr - $31.25/hr

3+ years exp

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Responsibilities

Provide excellent customer service to our customers, at all times

Respond to customer inquiries in person, electronically and via phone

Troubleshoot, problem solve and resolve customer issues

Document, track and monitor problems to ensure resolution in a timely manner

Work in a team environment and participate positively with the team

Update customers when issues are resolved

Update relevant issue tracking systems appropriately

Mentor and/or train Service Desk Analyst I’s

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowActive DirectoryData analysisRemote assistance softwareMulti Factor AuthenticationMS ExcelMS WordMS OutlookTechnical supportIT certificationsIT experience

Required

High School diploma required

Working knowledge of fundamental operations of relevant software, hardware and other equipment

Knowledge of relevant call tracking applications

Three years of IT related experience required

Strong verbal communication skills

Strong written communication skills

Must be motivated towards constantly improving their technical skills

Knowledgeable in use of MS Excel, Word, Outlook

Data analysis and troubleshooting skills

Active Directory experience

Microsoft technologies support

Remote assistance software

Multi Factor Authentication (MFA)

Preferred

ServiceNow experience a plus

A Bachelor’s degree (minimum)

Two relevant IT certifications

Benefits

401(k) eligibility

Various paid time off benefits, such as vacation, sick time, and personal leave

Company

ePlus inc.

Glassdoor

3.6

ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.

Founded in 1990

Herndon, Virginia, USA

1001-5000 employees