Claritas Rx ยท 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $125K/yr
5+ years exp
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Responsibilities
Responsible for the client's overall success
Manage day to day operations as the main point of contact and overall program & project manager (including confirming and documenting requests)
Facilitate internal and external customer meetings, including preparing agendas, documentation and follow up
Collaborate closely with customers from across several functional areas to understand their needs and translate them into creation of new product features and enhancements to existing product features
Manage relationships with internal groups (Business Analyst, Solutions Architect, Data Ops, Dev etc) to facilitate customer needs and requests and triage accordingly
Manage roll-out of new product features to customers, including training relevant users and communicating updates with management
Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription
Play key project management role in new customer implementations
Serve as a subject matter expert on commercial data for our customers and identify opportunities to use data in our solution to solve customer business challenges
Manage UI/UX of customer-facing layer of product, including managing various role interfaces and creation of reports and dashboards as needed
Serve as a subject matter expert on commercial data for our customers and identify opportunities to use data in our solution to solve customer business challenges
Organize and train team members, mentor and develop junior members
Work with the Product team to inform portfolio of product features across customers, to leverage synergies and maximize scalability of product
Contribute as needed to Claritas' growth in other areas including business development, communications, marketing, training, finance, and human resources
Qualification
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Required
Deep knowledge of biopharmaceutical marketing, managed markets or distribution
A creative approach to analytical problem solving and a relentless passion for quality
Excellent written and oral communication
Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel
Track record of building customer relationships and managing client-focused projects and demonstrated capabilities in:
Problem solving and resolution
Project management and organizational skills
Expectation Setting
Listening and Seeking to Understand
Verbal and written communication skills
Solution Knowledge
Empathy
Grit - Tenacity
Preferred
5+ years of experience in a healthcare consulting role
Experience with Claritas in the use of Quickbase to support client programs
Familiarity with healthcare data sources (transactional, clinical, behavioral)
Experience in a commercial capacity at a pharma/biotech manufacturer or health tech startup a plus
MBA or other related graduate-level degree a plus (including public health, engineering/ops, IT or statistics-related training)
Company
Claritas Rx
Claritas Rx is a data integration and analytics company for pharmaceutical manufacturers.
51-200 employees
H1B Sponsorship
Claritas Rx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Questa Capital Management
2021-03-09Private Equity
2021-02-01Series A
2017-12-08Seed
Leadership Team
Bhupesh Bajaj
Chief Technology Officer
Scott L Earl
Chief Financial Officer
Recent News
2023-12-28
Company data provided by crunchbase
