JustAnswer · 5 hours ago
Community Associate
United States
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesAdviceCustomer Service
Insider Connection @JustAnswer
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop and execute strategies to increase member participation.
Host and moderate virtual community events such as Q&As, product demos, or success story showcases.
Actively participate in discussions to provide support, answer questions, and connect users.
Respond to community questions, concerns, and conflicts with professionalism, empathy, and a solutions-focused mindset.
Collect, analyze, and share community feedback to inform product development and user support strategies.
Serve as an advocate for users, ensuring their voices are heard across internal teams.
Provide updates to the community about product improvements and how feedback has been implemented.
Develop, edit, and maintain knowledge base articles, FAQs, and guides to support user self-service.
Research product features, common user issues, and best practices to produce impactful content.
Collaborate across teams to ensure content aligns with product updates and user feedback.
Optimize articles for readability and clarity.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1-3 years of experience in community management, content writing, or a related field.
Strong written and verbal communication skills with the ability to simplify complex topics for diverse audiences.
Demonstrated ability to mediate disputes with empathy, maintain neutrality, and build a supportive environment.
Skilled in creating and managing highly structured, accurate, and user-friendly content, prioritizing consistency, clarity, and meticulous attention to detail to ensuring an impactful and engaging user experience.
Familiarity with community and CMS tools like Discourse, Zendesk, or Salesforce.
Analytical mindset with the ability to identify trends and provide actionable insights for improving engagement and content relevance.
Key Competencies: Adaptability, Attention to Detail, Collaboration, Communication, Problem Solving, Conflict Management, Continual Learning, Customer Service, Innovation, Interpersonal Skills, Manages and Organizes Information, Reasoning.
Benefits
Fully Remote Work Environment
Competitive Pay
United Healthcare PPO, Kaiser
FSA and HSA options, including Dependent Care Spending
Dental & Vision
Employer paid Long & Short - Term Disability
Employer paid life insurance
$75 monthly Remote-Work stipend
$360 annual Wellness stipend
$200 per year for registration fees for fitness events, races, and marathons
Flexible time off
11 company holidays
401k with company matching
Paid parental leave
Charitable donation matching
JustAnswer subscription with access to 12,000 experts in over 700 categories
Company
JustAnswer
JustAnswer (www.justanswer.com) is the world’s leading expert marketplace, connecting more than 16 million people worldwide with doctors, lawyers, and more.
501-1000 employees
H1B Sponsorship
JustAnswer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (16)
2022 (14)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$50.7MKey Investors
Crosslink Capital
2012-10-08Series B· $25.7M
2012-06-19Series A· $25M
Leadership Team
Andy Kurtzig
CEO
Jeremy Liegl
Chief Legal Officer
Recent News
Company data provided by crunchbase
