Dexian · 19 hours ago

CMDB Process Lead

Eden Prairie, MN

Contract

Remote

Senior Level

6+ years exp

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Responsibilities

Establish integrated and systematic processes in support of related Configuration Management processes.

Develop the organization's expertise in the Configuration Management processes and methods.

Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.

Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.

Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.

Develops partnerships with the consumers of the data analytics to understand business needs.

Trains on provided reports and dashboards, policy, process, standards, and best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITILITSM ProcessesServiceNowCSDMCertified System AdministratorCertified Implementation Specialist

Required

ITIL and ITSM Processes

Attention to Detail, Analytical Skills

Communication and Collaboration

Problem Solving and Troubleshooting

ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)

6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.

Bachelors degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.

Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization's expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.

Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.

Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards, policy, process, standards, and best practices.

Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.