ScribeAmerica · 20 hours ago

Credit and Collections

United States

Full-time

Remote

Entry Level

$37K/yr - $39K/yr

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Hiring Manager

Marisa E.

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Responsibilities

Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency

Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt

Communicating with the sales department and Operations team to maintain accurate and updated information on client accounts and payments

Processing customer payments, account adjustments, and customer refunds where appropriate

Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately

Monitor the firm’s accounts receivable and identify overdue accounts.

Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.

Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers.

Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Resolve customer issues and complaints concerning billing.

Update and maintain client purchase orders

Submit regular reports on the status of unpaid accounts and any repayment progress.

Train peers and new hires

Assist the Finance Department Managers as needed

Qualification

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Fair Debt Collection Practices ActCustomer Service ExperienceNegotiating skillsPatienceCritical thinking skills