Wiz · 20 hours ago

Solutions Support Engineer

Remote - USA

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Responsible for technical customer support experience within the Wiz product

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams

Identify cases that require escalation (either technically or strategically)

Create, maintain, and coordinate incident management requests to product or engineering

Design and implement solutions that scale the support offering through automations

Participate in on-call rotation for after-hours, holiday, weekend support coverage

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud technologiesCustomer technical supportSystem administrationDebugging codeCommand-line toolsLinux operating systemsKubernetesCloud monitoringSecurity frameworksDevOps technologiesREST APIsGraphQLWeb technologiesNetworking fundamentalsRelational databasesProject management

Required

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.

5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)

Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON

Proficiency with command-line tools and Linux operating system environments

Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage

Familiar with security frameworks or tools

Excellent organizational and project management skills

Fast learner, natural curiosity, and love of technology