CSAA Insurance Group, a AAA Insurer · 17 hours ago
Commercial Claim Sr. Supervisor (non-injury) - Remote
New Jersey - Home Teleworkers
Full-time
Remote
Mid, Senior Level
$90K/yr - $133K/yr
3+ years exp
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Responsibilities
Supervise claims in a multi-line/multi-state environment, evaluate coverage questions and provide decisions associated with approvals.
Evaluate and provide guidance and settlement authority on cases above the representative’s authority.
Hires, trains, coaches, develops, and mentors employees for their individual career development.
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Sets and monitors required goals and targets for the staff in support of the company, divisional and department strategy.
Monitors workload and reviews claims to ensure quality processing.
Ensures consistent and high-quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
Supervises the investigation, processing, and conclusion of all claims.
Reviews files with the adjuster for authority.
Performs Quality Assurance Reports (QARS).
Works collaboratively with other departments on projects and offers assistance with expertise.
Participates in the committee review process.
Supervises the use of internal and external resources to effectively manage costs.
Demonstrates agile mindset and change management skills.
Ensures compliance with company procedures and Department of Insurance (DOI) regulations.
Responsible for ensuring DOI and customer complaints are resolved in a timely manner.
Communicates and enforces administrative policies and operating procedures.
Communicates changes in policy and procedures.
Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
Recognizes employee achievement and counsels employees on performance issues.
Qualification
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Required
3-5 years of experience in progressively responsible professional and/or supervisory position within a claims environment.
BA/BS in business, insurance or related area, or equivalent combination of education and experience.
Experience in handling simple to complex liability claims.
Preferred
Prior supervisory experience within a claims environment preferred.
Experience handling Mobilitas and/or Commercial Auto Claims preferred.
Familiarity with Choice policy and/or Non-Standard policy and claims handling preferred.
Casualty/Litigation background.
Associate in Claims (AIC) certificate and/or Chartered Property Casualty Underwriter (CPCU).
Outstanding interpersonal, critical thinking and decision-making abilities.
Ability to lead, coach, mentor, evaluate, inspire, empower, and provide training, guidance, and constructive feedback.
Has thorough knowledge of insurance policies (multiple states), claim procedures, DOI regulations and can work on multiple claims platforms.
General knowledge of human resource processes and procedures.
Ability to travel and work extended hours including weekends as needed.
Licensing in multiple states.
Bilingual a plus.
Benefits
Company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
H1B Sponsorship
CSAA Insurance Group, a AAA Insurer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (57)
2022 (61)
2021 (87)
2020 (62)
Funding
Current Stage
Late StageLeadership Team
Tom Troy
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Google Patent
2024-11-07
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2024-11-07
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