Aisera · 7 months ago
Enterprise Customer Success Manager
Santa Clara
Full-time
Onsite
Senior Level
$130K/yr - $150K/yr
7+ years expAisera is a leading provider of Generative AI Solutions that helps enterprises boost revenue, improve user productivity & get immediate ROI. The role of Enterprise Customer Success Manager involves partnering with internal teams to ensure customers achieve their desired business outcomes with high satisfaction, serving as the voice of the customer throughout their journey.
Artificial Intelligence (AI)Cloud Data ServicesEnterprise ApplicationsGenerative AIInformation TechnologyMachine LearningNatural Language ProcessingSales Automation
Responsibilities
Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value with increased adoption, engagement, coverage, and other KPIs
Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence
Stay current with the most recent changes to our product and educate customers on our offerings and updates
Lead growth opportunities by expanding into new use cases and teams
Identify and communicate customer’s pain points and enhancement requests to the product team
Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Report internally and externally on customers project progress, usage, and health KPIs
Deliver RCA communications after service outages
Coordinate any internal or external UAT’s as required
Qualification
Required
7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting
Thrive in a startup environment - we move quickly and wear many hats in a dynamic environment
Must have strong analytical skills with strong business acumen
Experience with IT, IT Automation, and Technical Support systems is a big plus
Deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts
Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
Good familiarity with AI/ML and related technologies
Experience with Java, JavaScript, Python, or other scripting / programming languages is a plus
Bachelor's or higher degree in computer science, engineering, or related technical field
Preferred
Startup experience
Enterprise SaaS experience
Domain expertise in IT, HR or Customer Support
Company
Aisera
Aisera’s Agentic AI platform automates enterprise service management operations across the enterprise.
201-500 employees
H1B Sponsorship
Aisera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (28)
2023 (17)
2022 (15)
2021 (17)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$164.5MKey Investors
Icon VenturesNorwest
2025-11-04Acquired
2022-08-03Series D· $90M
2020-12-11Series C· $40M
Leadership Team
Jeff Risberg
Principal Architect
Recent News
Norwest
2025-12-30
2025-12-05
Company data provided by crunchbase