CCS - Customer Contact Services ยท 10 hours ago
Remote Customer Service Rep (CTI)
Corpus Christi, TX
Full-time
Remote
Entry Level
$13/hr - $13/hr
1+ years exp
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Insider Connection @CCS - Customer Contact Services
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Responsibilities
Set service appointments for automotive dealerships
Provide information about automotive services
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhering to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualification
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Required
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
18 years of age or older
Benefits
Work from home
Medical insurance
Dental, and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Company
CCS - Customer Contact Services
CCS provides around-the-clock contact center services for businesses of every size in all industries.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea Godsave
Chief Financial Officer
Company data provided by crunchbase
