Community Brands · 2 days ago

Client Success Manager (Remote)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Cloud InfrastructureInformation Technology

No H1B

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Responsibilities

Contribute to a positive team culture centered on serving clients

Own and foster the relationship between YourMembership and assigned clients, serving as the primary account contact and escalation path.

Drive client retention (renewal) through proactive and responsive communication, creation and communication of solutions, and explanation and negotiation of contracts

Drive client expansion through identification of needs, creation and communication of solutions, and explanation and negotiation of contracts

Drive client satisfaction and success through proactive outreach, utilization and account reviews, and responding to client challenges, complaints, and survey responses

Maintain accurately the status of each client’s renewal opportunities, expansion opportunities, and overall health and sentiment using Salesforce and established processes.

Gather feedback from clients about their experience with YourMembership’s product, support, and services, and share that feedback with relevant team to contribute to improvement of the experience for all clients

Complete continuous learning and maintain an expert-level knowledge of the product platform and industry best-practices.

Follow established processes for the client success team, and provide input to improve those processes.

Collaborate with team members to meet other company objectives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Success ManagementAccount ManagementSaaS ExperienceYourMembership KnowledgeSales ExperienceNonprofit ExperienceSalesforceMicrosoft OfficeMultitasking SkillsTeamwork Skills

Required

Requires at least 5 years of experience in areas related to Momentive’s business: client success, account management, sales, or services, especially in a SaaS context.

OR Requires at least 5 years of experience in areas related to Momentive’s customer base: associations, membership organizations, nonprofit organizations, especially in management.

Expert knowledge of the YourMembership product platform, or ability to gain it through training.

Ability to use customer relationship management software; experience using Salesforce is a plus.

Ability to use or learn Microsoft Office tools: Outlook, Teams, Excel, PowerPoint, Word.

Demonstrated teamwork skills and ability to influence peers and leaders in a positive way.

Excellent verbal and written communication, organization, and follow up skills, including comfortability communicating with executives and other decision-makers.

Excellent judgement in decision-making, especially when balancing the needs of clients, team members, the company, and other stakeholders.

Proven ability to handle a high-volume of assigned clients, multiple tasks, and meet deadlines with minimal supervision.