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Company

Trinity Health · 8 hours ago

(REMOTE) Training and Deployment Specialist Sr.

Livonia, MI

Full-time

Remote

Mid, Senior Level

$35.63/hr - $53.45/hr

3+ years exp

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Responsibilities

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Provides training and educational opportunities across numerous revenue cycle systems, applications, and functions according to the Trinity Health Revenue Cycle (RC) training curriculum.

Identifies training needs and defines appropriate training solutions.

Coordinates, leads and participates in RC functional training and deployment activities for all Patient Access Services (PAS) and Patient Financial Services (PFS) functions including Registration, Benefit Advocacy, Pre-Registration, Notification Verification and Authorization (NoVA), Billing and Follow-up, Customer Service, Denials, and Payment (Cash) Posting colleagues across numerous state and local environments and payer environments.

Provides deployed training support directly to local RHMs for Patient Access Services (PAS) and Patient Financial Services (PFS) functions across numerous state and local environments, various revenue cycle systems and applications and payer requirements.

Responsible for integrated workflow system training for bolt on applications.

Revenue Cycle system training includes, but is not limited to: Epic, HealthQuest, NextGen, Billing Scrubbers (Relay+), Emdeon and other Eligibility tools.

Implements consistent training methods and learning solutions to drive organizational effectiveness, increase efficiency, and strengthen colleague knowledge, abilities, and performance.

Prepares training materials, documentation, guides, manuals, job aids and e-learning modules across numerous state and local environments to best service the local RHMs needs.

Contributes to improved job performance through the implementation and continuous improvement of methods, modalities, and approaches used for job specific, task-based training and deployment solutions for Revenue Cycle (RC) operations.

Utilizes appropriate technology and methodology in delivering training and deployment solutions for revenue cycle operations, and in providing training on systems to all departments.

Serves as a resource providing consultative guidance relative to training and deployment methodologies, processes, procedures, standards, tools and best practices.

Performs training on technology, process, and provides content development on policy.

Implements, facilitates and maintains new hire orientation and onboarding across numerous environments locally within a given RHM, to include scheduling and tracking as well as program enhancements.

Provides creative coaching and counseling skills when dealing with training, education and development issues.

Responds to general questions and issues in application of methods, techniques and processes.

Develops and maintains all RC training, educational and deployment materials in coordination with broader Trinity Health Director RC Training and Deployment and local RHMs.

Gathers data and prepares special statistical, content driven and clearly defined reports as directed by the Manager Training and Deployment in coordination with other PBS sites and local RHMs in order to evaluate performance and training outcomes.

Develops and maintains interactive and collaborative relationships with clients, stakeholders, and other key leaders.

Keeps abreast of current training and development methodologies, practices and tools.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Qualification

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Revenue Cycle experienceEpicTraining operationsHealth Information SystemsPatient Access ServicesPatient Financial ServicesMicrosoft OfficeHealth QuestMeditechNext GenBilling ScrubbersChartMaxxEligibility ToolsInstructor-led trainingTeaching skillsCustomer service orientation

Required

Must possess a demonstrated knowledge of training operations, as normally obtained through a Bachelor’s degree in Business or Healthcare Administration, Education, Learning and Development, Finance or Accounting or a related field

A minimum of three (3) to five (5) years of Revenue Cycle experience or an equivalent combination of education and experience

Knowledge and experience of Revenue Cycle functional training and deployment activities for all key Patient Access (PAS) and Patient Financial Services (PFS) functions and processes including Registration, Benefit Advocacy, Pre-Registration, Notification Verification and Authorization (NoVA), Billing and Follow-up, Customer Service, Denials, and Payment (Cash) Posting colleagues across numerous state and local environments and payer requirements

Possesses knowledge and experience with multiple Health Information Systems and Revenue Cycle applications in order to provide technical and functional training across end-users across all Patient Access Services (PAS) functions

Experience with one or more systems and applications is required, such as: Epic, Health Quest, Meditech, Next Gen, Billing Scrubbers (Relay+), ChartMaxx, Eligibility Tools, etc.

Ability to demonstrate strong adaptability qualities to locally deploy training support to leadership and colleagues across numerous state and local environments and payer requirements

Three (3) to five (5) years' experience in delivering workforce educational training programs, and development of course curriculum

Some knowledge of and experience with specialized methodology in the development of training support tools

Ability to support integrated workflow systems training with bolt on applications

Ability to perform training on technology, process, and provide content development on internal policies

Ability to facilitate instructor led training courses

Must possess teaching skills that enhances user learning and involvement

Ability to convey complicated information to end-users in a concise, user-friendly manner that ensures user competency and process compliance, while energizing users’ discussion and input

Ability to develop basic level materials and job aids to support training and utilized specialized training applications and software

Ability to collaborate with various individuals and groups in order to evaluate, conduct and organize education to support RC Enterprise and Performance Management Services

Ability to interface and develop relationships with clients and key stakeholders

Excellent human relations skills and a well-developed customer service orientation

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel

Must be comfortable operating in a collaborative, shared leadership environment

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health