Suppertime ยท 8 hours ago
Community Interaction Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Monitor and respond to comments, messages, and interactions across multiple social media platforms (e.g., Instagram, TikTok, Facebook, X, and more).
Maintain the unique tone and voice of each client while ensuring consistency and authenticity in all interactions.
Flag key insights, trends, and audience sentiment for internal teams and clients to inform strategies.
Collaborate with the creative and strategy teams to craft timely, on-brand responses for specific campaigns or moments.
Identify and escalate potential issues or customer concerns to the appropriate teams in a timely manner.
Track performance metrics related to community interactions, such as response time and sentiment shifts.
Qualification
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Required
1-2 years of experience in social media community management or a related role.
Strong understanding of social media platforms and their respective nuances.
Exceptional written communication skills with an ability to adapt tone and style.
Proven experience managing multiple accounts or brands simultaneously.
A collaborative mindset and ability to work effectively within cross-functional teams.
Detail-oriented, with strong organizational and time-management skills.
Preferred
Experience working with large, high-profile brands.
Familiarity with social media management tools (e.g., Sprout Social, Hootsuite, or similar).
A passion for digital trends, pop culture, and brand storytelling.
Company
Suppertime
Suppertime guides brands to cultural relevance on social media platforms like TikTok.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
William Hamilton
Founder and CEO
Company data provided by crunchbase
