Be an early applicantLess than 25 applicantsPosted by Agency

Company

JLL · 10 hours ago

Retail IFM Lead

McLean, VA

Full-time

Remote

Director/Executive

$168K/yr - $168K/yr

14+ years exp

Maximize your interview chances

CommercialReal Estate

Insider Connection @JLL

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage the delivery of all Facilities and Engineering Services to the portfolio per all agreed policies, procedures, and contract scope. This includes interfacing with Call Center, CMMS, Facility Management, Supply Chain Management, Engineering, Energy & Sustainability, Project Development Services (PDS), Integrated Portfolio Services (IPS), and Technology and Finance teams on special projects including enhancement opportunities and process improvements.

Manage regional team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.

Manage vendor performance ensuring services are delivered per the contract and to agreed standards.

Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement, as well as thought leadership engagements.

Ensure all account-level KPI/SLA targets are achieved.

Maintain adherence to all account governance processes, and partner with the Account Director and client on account governance evolution.

Leverages the JLL IFM/Engineering platforms and COEs, as well as the FS Vertical through regional IFM networks, JLL’s innovation and best practice sharing program (Idea Stream) to provide improved IFM/Engineering services aligned with the account plan, goals, and objectives.

Advocates diversity and inclusion in the workplace.

Complies with client-specific and JLL accounting/contracting practices, policies, and procedures, including but not limited to ethics and business practice.

Provides superior, high-touch client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance, and team safety performance.

Deliver an exceptional quality of service to the client, as reflected by client feedback.

Possess an acute sense of timely delivery and communications (especially on escalations), speed to deliver, deadline, and timeline orientation to achieve successful and breakthrough outcomes.

Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.

Manage account invoice approval, purchasing card, and expense processes per established processes and procedures.

Review and approve service partner contracts, support account sourcing initiatives, and manage third-party contractual spending.

Complies with client-specific and JLL accounting/contracting practices, policies, and procedures.

Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team of management-level staff in the delivery of service excellence.

Provide excellent onboarding, training, and team building.

Actively support an environment of teamwork, cooperation, performance excellence, and personal success. Drives the ONE team mentality.

Participate in performance management and personal development planning for members of the team, including career development plans, mentorships, and succession planning.

Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Facilities managementMechanical systems knowledgeElectrical systems knowledgePlumbing systems knowledgeFire suppression systems knowledgeEngineering experienceClient relationship managementBudgetingForecastingRisk managementChange managementVendor managementCapital project managementMS Office proficiencyCMMS systems proficiencyCommercial leasesAccounting methodsSoft skills

Required

10+ years of engineering and facilities experience in corporate, third-party service provider or consulting AND a bachelor's degree or higher

OR 14+ years of engineering and facilities experience in corporate, third-party service provider or consulting

Proven record of success managing 8M+ SF portfolio that includes, corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)

Extensive mechanical, electrical, plumbing, and fire suppression system knowledge of commercial/critical facilities required

Experience managing corporate and employee services, vendors, and capital projects.

Demonstrates a sound understanding of risk management and the running of schedules, budgets, contracts, invoices, and processes.

Evidence of strong interpersonal skills to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client, and external contacts.

Demonstrable capability to deal with ambiguity and solve complex problems effectively; knows when to escalate

Strategic thinker with strong implementation and change management understanding.

Understanding of commercial leases, contract documents, and routine accounting methods.

Proficient in MS Office and CMMS systems.

Superior financial skills and budgeting/forecasting experience