Calabrio, Inc. · 20 hours ago

Director of Digital Customer Success

United States

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Designing and leading digital campaigns and communication strategies for smaller customers

Owning and evolving the company's customer health score, using data-driven insights to refine and optimize for long-term visibility and success

Managing a Pooled Customer Success Management (CSM) team, equipping them with tools and training to excel in a scalable, product-focused environment

Collaborating cross-functionally with Marketing, Product, Sales, Support, Services, and Finance to align on customer value initiatives

Implementing innovative solutions using AI, health scores, digital adoption metrics, and other technologies to maximize customer outcomes

Driving transformative initiatives across the company, reporting directly to leadership on impact and progress

Design and execute digital-first strategies to improve customer engagement and retention

Lead the Pooled CSM team to ensure exceptional service and scalable support

Use advanced analytics tools to extract actionable insights for customer success

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS experienceData-driven initiativesCustomer Success ManagementAdvanced analytics toolsGainsightPendoSalesforceCustomer adoptionCustomer retentionCollaboration skills