Calabrio, Inc. · 1 day ago

Digital Customer Success Manager

United States

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Engage proactively with customers based on data-driven insights, scheduled outreach, and reactive needs to enhance product adoption and success

Partner with the Renewals team to ensure customer retention and identify opportunities for expansion

Serve as a trusted advisor, leveraging deep knowledge of our products and the contact center industry to provide impactful recommendations

Help define and refine the role of the Pooled CSM team, contributing ideas and feedback to shape its direction and strategy

Build rapport and deliver results in short-term engagements, addressing customer challenges and guiding them toward achieving their goals

Collaborate with cross-functional teams, including Support, Services, Marketing, and Product, to provide seamless customer experiences

Share customer insights with internal stakeholders to help improve products, processes, and engagement strategies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceAccount ManagementSalesforceGainsightContact Center Industry KnowledgeData-Driven InsightsCross-Functional Collaboration