CDK Global · 14 hours ago

Associate Technical Support Analyst - Networks

Phoenix, AZ

Full-time

Remote

Entry Level

$27/hr - $35/hr

2+ years exp

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AutomotiveDigital Marketing

No H1B

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Responsibilities

Respond to client and associate inquiries via phone, web chat, email, and online ticketing systems.

Create case logs, track information, and follow through to resolution, escalating complex issues as needed.

Configure network devices such as routers, switches, and access points.

Troubleshoot and resolve technical issues with software applications and hardware.

Stay up to date with the latest industry developments and internal processes through training.

Collaborate with team members to provide outstanding customer service and innovative solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco CCNA certificationConfiguring network devicesTicketing systemsFortigateZScalerWiresharkMicrosoft O/SActive X controlsA+ certificationMCDST certificationMCST certificationAutomotive industry experienceBilingual in FrenchBilingual in SpanishDocumentation skills