Embrace Pet Insurance · 9 hours ago
Retention Specialist
United States
Full-time
Remote
Mid Level
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Responsibilities
Develop and implement strategies to retain existing customers.
Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
Identify causes of customer dissatisfaction and work to resolve the underlying problems.
Work with other departments to resolve customer concerns and ensure timely resolution.
Monitor customer retention metrics and report on trends to the management team.
Stay up to date on product and industry trends to better serve customers.
Continuously identify and implement process improvements to deliver better customer experience and improve retention rates.
Qualification
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Required
Excellent communication skills, both verbal and written
Proven customer service and/or sales experience, preferably in a retention capacity
Ability to understand and address customer concerns effectively
Strong problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Proficiency with customer management systems and call center technology
High school diploma or equivalent
Preferred
Bachelor’s degree preferred
Benefits
401(k)
Dental insurance
Disability insurance
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Work from home
Company
Embrace Pet Insurance
Embrace Pet Insurance is a provider of pet insurance policies for dogs and cats.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5.3M2023-11-29Acquired
2014-05-05Series Unknown· $4.5M
2008-09-01Series Unknown
Recent News
2024-11-21
2024-05-20
Company data provided by crunchbase
