FIS · 15 hours ago

Client Services Manager Senior

United States

Full-time

Remote

Mid, Senior Level

$89K/yr - $150K/yr

3+ years exp

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Responsibilities

This role will be a Service Delivery Problem Solver

Manage and communicate expectations internally and externally

Manage the service delivery component of the client relationship

Prepare PowerPoint Presentations and conduct (Monthly/Quarterly) Performance Reviews with the client

Educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note~ this role is not responsible for opening up requests or being the direct point of contact for support or project related items

Schedule and conduct regular Combined Governance Council Committee calls with LFI clients to discuss important key service topics/escalations. These CGC meeting also review the status of projects in the client's queue along with tickets that have not been resolved. Proactive follow-up both internally and externally is critical for a timely resolution

Qualification

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Client Facing Banking ExperienceFINTECH Industry ExperienceService Now (SNOW)Power BIAdvanced MS ExcelPowerPoint PresentationsGovernance ToolsProblem Solving TechniquesProject Management Experience