Omnigo · 2 days ago

Customer Success Manager (Remote Position)

Plano, TX

Full-time

Remote

Mid Level

$55K/yr - $75K/yr

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Law EnforcementPublic Safety

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Responsibilities

Manage and nurture client relationships to drive retention and loyalty

Understand clients' business objectives and provide strategic guidance

Collaborate with internal teams to ensure timely and successful delivery of solutions

Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement

Analyze data in Salesforce to track client usage and engagement, providing insights for optimization

Provide training and support to clients on product features and best practices

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer relationship managementCasino gaming industry experienceSaaS knowledgeData analysisProject management principlesTraining skillsContract renewals backgroundCanadian customers experience

Required

Proven experience in customer relationship management or account management

Experience working with customers in the casino gaming industry, either commercial or tribal

Experience with US and Canadian customers

Strong communication skills with the ability to articulate complex concepts clearly

Knowledge of SaaS products and services

Familiarity with project management principles

Ability to analyze data and draw meaningful insights

Presentation and/or training skills required

Occasional international travel may be required

Preferred

Background in contract renewals preferred

Company

Omnigo

Omnigo Software is a leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, and other enterprises, offering easy-to-use and flexible applications that provide actionable insight for making more informed decisions.

Founded in 2017