Tyto Athene, LLC · 7 hours ago
Knowledge Management and Training SME
Washington, DC
Full-time
Remote
Senior Level
$120K/yr - $135K/yr
5+ years exp
Maximize your interview chancesInformation Technology
No H1B
Security Clearance RequiredHiring Manager
Lindsey Darling
Insider Connection @Tyto Athene, LLC
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Responsibilities
Provide regular updates to leadership on project progress, documentation status, and training effectiveness.
Develop, maintain, and optimize SOPs and playbooks to ensure the Watchfloor operates at peak efficiency.
Serve as the primary point of contact for new hires during their training period, ensuring they have the support and guidance needed to transition into their roles confidently.
Collaborate with leadership to identify and address gaps in current policies and procedures.
Continuously evaluate and enhance training programs based on stakeholder feedback and evolving industry best practices.
Act as a central point of contact for documentation updates and procedural improvements.
Work across teams to ensure alignment on knowledge-sharing and training priorities.
Qualification
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Required
Minimum of 5 years in knowledge management, training, or operations management, preferably in a help desk or SOC environment.
Proven expertise in developing, writing, and managing standard operating procedures (SOPs), playbooks, and technical documentation to ensure operational excellence and consistency.
Exceptional written and verbal communication skills, with the ability to simplify and convey complex information.
Secret Clearance Required
Preferred
PMP Certification
Experience with knowledge and project management tools such as Microsoft Project, Confluence, or Jira.
Background in designing and implementing training programs, including needs assessments and evaluating program outcomes to ensure their success.
Experience with PowerBI
Company
Tyto Athene, LLC
With over 50 years of experience providing mission-focused digital transformation, our team of experts offers a broad range of expertise in four major technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Kelly
Chief Executive Officer
Peter O'Donoghue
Chief Technology Officer
Recent News
2024-11-26
Technical.ly
2024-11-07
Company data provided by crunchbase
