Blackpoint Cyber · 2 days ago

Client Success Architect

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $110K/yr

2+ years exp

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ComputerCyber Security

Comp. & Benefits

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Responsibilities

Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.

Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.

Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences.

Offer onboarding and off-boarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences.

Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners.

Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships.

Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month.

Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Qualification

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Customer-facing technical roleTechnical proficiencyZendeskChurnZeroHubSpotSecurity landscape experienceCurious mindset