Moov · 8 hours ago
Customer Service Engineer
United States
Full-time
Remote
Entry Level
$65K/yr - $80K/yr
2+ years exp
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Responsibilities
Provide responsive, empathetic, and clear technical support to Moov customers via our modern multi-channel support platform that pulls together email, Slack, web forms, & in-app help.
Maintain aggressive time to first reply and time to resolution and CSAT objectives.
Troubleshoot and resolve customer issues related to the Moov SDKs, APIs, and other tools.
Debug and solve technical issues in frontend environments, particularly around JavaScript frameworks, libraries, and integrations with Moov’s solutions.
Develop proof of concept implementations to assist in sales & implementations.
Offer guidance to customers on implementing Moov’s SDKs, ensuring best practices in their integration.
Collaborate with technical writers in building public FAQ and internal knowledge bases to front the support team.
Collaborate with the Product teams to improve documentation based on recurring customer questions and issues.
Collaborate with Engineering teams to troubleshoot, resolve, and prevent technical issues by providing detailed problem analysis, participating in root cause analyses, and advocating for customer-centric improvements.Pattern-match recurring issues to assist the product team in solving the right next problems for our customers.
Stay updated on Moov’s new features and functionalities to support customers effectively.
Contribute to internal tooling and resources that streamline technical support processes.
Qualification
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Required
2-3 years of experience as a frontend engineer or in a similar technical role.
Proficiency in JavaScript, HTML, CSS, and modern frontend frameworks
Familiarity with RESTful APIs and how to interact with them.
Proficiency with tools like Postman for reproducing API issues without writing code.
Basic understanding of Git and version control workflows.
Strong analytical and debugging skills.
Excellent written and verbal communication skills to explain complex technical topics to different audiences.
Preferred
Experience writing SQL is a plus & will otherwise be taught.
Benefits
100% remote. We make remote-work work.
We match what you contribute to your 401(k) up to 5% of your salary
Generous parental leave
Competitive health, dental, and vision insurance plans
Unlimited PTO, paid holidays, and sick leave
Learning stipend and a culture that encourages and promotes professional growth and development
Home office stipend
Ownership in the company via employee stock options
Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments
Company
Moov
Moov is developing an open source platform enabling users to quickly deploy basic financial service tools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$77.5MKey Investors
Commerce VenturesAndreessen HorowitzBain Capital Ventures
2023-01-31Series B· $45M
2020-12-04Series A· $27M
2020-08-18Seed· $5.5M
Leadership Team
Wade Arnold
Founder and CEO
Carrie Dolan
Chief People Officer
Recent News
Crunchbase News
2023-02-28
FinTech Global
2023-02-03
Crowdfund Insider
2023-02-03
Company data provided by crunchbase
