HHAeXchange · 10 hours ago

Director of Enablement

Washington, DC Metro

Full-time

Remote

Director/Executive

$160K/yr - $175K/yr

10+ years exp

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Health CareSaaS

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Responsibilities

Lead the enablement team to align with sales, success, and operational goals in partnership with senior leadership

Create and execute strategies to support sales, customer success, customer care, and operational teams, ensuring alignment with business objectives

Design and deliver training programs, maintain a centralized knowledge repository, and ensure content is up-to-date and accessible

Develop and implement an enablement strategy to support the operations teams in market and product knowledge

Lead in the creation of playbooks, training programs, and development tools for sales, success, customer care, and operations teams while maintaining and adapting content to the necessary audiences

Oversee internal knowledge gathering and management, working closely with teams across the organization to gather and consolidate knowledge and enablement materials

Maintain knowledge, ongoing documentation, and governance, including ownership of knowledge tool strategy and execution of centralized knowledge center

In partnership with product and revenue operations, ensure enablement resources align with all product updates and go-to-market strategies

Create workflows for successful communication and change management strategies, partnering with the VP, Customer Experience

Partner with the VP, Customer Experience to ensure that content and resources are available to the enablement team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS enablementValue-based sales strategiesLeadership experienceCustomer-facing presenceProject managementTraining programsKnowledge managementChange management

Required

10+ years of experience in SaaS enablement, with 5+ years of experience in a leadership role

Proven experience in building an enablement function supporting both go-to-market and operational functions in a fast-paced organization

Understanding of value-based sales strategies and ability to implement

Track record of hiring, training, coaching, mentoring, and retaining high performing teams

An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience

Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams

Excellent communication skills with ability to influence senior leadership and drive actions across multiple teams

Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties