Press Ganey · 11 hours ago

Product Manager (CX)

Chicago, IL

Full-time

Remote

Mid Level

$101K/yr - $120K/yr

3+ years exp

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Health Care

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Responsibilities

Facilitate the growth and sales of products that support

Gain a deep understanding of the market, competitive landscape, and client experiences.

Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.

Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.

Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.

Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.

Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.

Work closely with …

Executives and leadership to gain a stronger understanding of the business needs and priorities.

Clients to solicit feedback on products and services, and to better understand their problems and pain points.

The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.

The Engineering team to ensure the product is brought to market according to business requirements and client expectations.

The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.

The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.

May require occasional travel a few times a year.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS product managementHealthcare industry experienceAgile methodologiesProduct development processesProduct lifecycle managementProject management skillsCustomer experience focusOrganizational management skillsFeature prioritizationProduct roadmap managementCritical thinking skillsStrategic thinking