Modern Family Law · 10 hours ago
Sales Operations and Training Support Specialist: Washington
Washington, United States
Full-time
Remote
Mid Level
$60K/yr - $80K/yr
3+ years exp
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Responsibilities
Training Content Creation: Collaborate in developing and updating training materials for attorneys, with a focus on client conversion and compassionate and consultative sales techniques.
Role-Playing and Mock Sessions: Assist in coordinating and leading role-playing exercises and mock sessions to prepare attorneys for real client interactions.
Performance Tracking: Monitor and track attorney performance post-training to identify areas for additional coaching and improvement.
KPI Tracking: Assist in gathering and analyzing key performance indicators (KPIs) such as conversion rates, lead-to-hire ratios, and sales outcomes. Provide regular performance reports to the Sales Manager.
Trend Analysis: Identify trends in client acquisition data to inform adjustments to sales strategies and training efforts.
CRM Management: Maintain the integrity of client and sales data within our CRM, ensuring all information is accurate and up-to-date.
Sales Workflow Documentation: Work with the Sales Manager to document sales workflows, ensuring processes are streamlined, repeatable, and easy to follow.
Best Practices Development: Help create, document, and refine best practices for the attorney sales process, making them accessible and actionable for all team members.
Tool Implementation and Training: Identify tools or software that enhance productivity; train team members on effective use.
Meeting Preparation and Follow-Up: Coordinate meeting agendas, gather relevant materials, take detailed notes, and follow up on action items to ensure continuity.
Cross-Department Collaboration: Work closely with the marketing team to align on messaging, assist in the development of sales materials, and ensure that all client outreach is consistent with the firm’s brand and values.
Feedback Loops: Establish feedback channels with attorneys and the Sales Manager to gather input on training programs and adapt content accordingly.
Qualification
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Required
High School Diploma or its equivalent with three to five years of experience in a sales, sales support, sales operations, or training role; background in professional services or client-facing roles is beneficial to any applicant’s background.
High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, and PowerPoint; Adobe; CRM Systems, such as Salesforce, project management tools; and Zoom Conferencing Technology.
Empathy and Consultative Skills: Understanding of compassionate and consultative selling and the importance of balancing workload, with the ability to support attorneys in engaging potential clients in a respectful, empathetic manner.
Communication Skills: Strong written and verbal communication skills to ensure clear, effective coordination and training.
Analytical Ability: Proficient in data analysis and reporting, able to translate data insights into actionable steps.
Problem-Solving Skills: Ability to anticipate challenges, suggest solutions, and implement improvements.
Interpersonal Skills: Excellent relationship-building skills to work effectively with attorneys and intake teams across locations.
Organizational Skills: Detail-oriented, able to handle multiple tasks and prioritize effectively in a fast-paced environment.
Tech-Savvy Mindset: Comfortable with new technology tools and eager to streamline and optimize processes.
Position also requires the ability to work under pressure to meet strict deadlines.
Able to sit for extended periods of time at a desk while typing, using a mouse, and looking at a computer screen.
Ability to work evenings and weekends as necessary to handle routine or emergent issues.
Able to communicate verbally and in writing using a telephone, text messaging, or emails.
Ability to stand, sit, bend over, and lift items from the ground exceeding 10lbs to a height from between one’s waist to eye level.
Preferred
Those who speak foreign languages (e.g. Spanish, Japanese, Cantonese, Tagalog) are strongly encouraged to apply.
Benefits
Health insurance
Flexible Spending Account
Health Savings Account
Short term disability
Long term disability
Dental insurance
Vision care
Life insurance
401(k) Retirement
Vacation
Sick time
Employee assistance program
Voluntary accident insurance
Voluntary life
Voluntary disability
Voluntary long-term care
Voluntary critical illness and cancer insurance
Pet insurance
Commuter and transit benefit programs
Company
Modern Family Law
Modern Family Law is a national family law firm focusing on modern solutions for today's families.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M. David Johnson
Chief Executive Officer
Dani Zhang, MBA
Chief Financial Officer
Recent News
Multi Channel News - Tech
2023-09-15
Company data provided by crunchbase
