ClearGov · 5 hours ago
Site Reliability Engineer (Mountain/Pacific US Time Zones)
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Establish and maintain expert level knowledge of all ClearGov systems & applications
Partner with customer support to ensure timely resolution of escalated support issues. Take ownership of escalated issues and see problems through to resolution
Participate in virtual meetings with clients to analyze, troubleshoot and diagnose software problems
Troubleshoot, diagnose and resolve technical and data-related issues
Test resolutions in conjunction with the Quality Assurance team
Coordinate resolutions via Jira tickets with the Software Engineering and Product teams
Communicate resolution of technical issues to Client Success team members and internal stakeholders
Build and maintain automated alerts, monitors, and tests to detect symptoms before they become issues. Become expert at the use of monitoring and diagnostic tools at your disposal to detect and troubleshoot issues
Work with the DevOps team to define and implement configuration changes as needed
Collaborate with the Software Engineering and Product Management teams to identify and fix areas with high issue volume and also to implement solutions to product-related issues
Improve operations by conducting systems analysis and recommending changes in policies and procedures
Lead timely post-mortems for critical production incidents
Document and share knowledge of known issues with other team members and internal stakeholders
Update job knowledge by studying best practices in site reliability engineering and technical support
Qualification
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Required
Bachelor's degree in Computer Science, Information Technology, or equivalent
Minimum 2+ years of experience in enterprise technical support, site reliability engineering, software quality assurance, or as a technical engineer
Experience with agile development methodologies including Kanban and Scrum
Proficiency in MySQL or similar database platforms
Experience with SaaS-based observability tools, such as CloudWatch, DataDog, Sentry, New Relic, Grafana, or Uptime
Experience with source code management tools such as Git, GitHub, Bitbucket
Experience with issue tracking and management using Jira or similar tools
Strong written and verbal communication skills with both internal team members and external customers with varying levels of technical knowledge
Strong initiative to find ways to improve solutions, operations, and processes
Internally motivated, able to work proficiently both independently and in a team environment
A roll-up-your-sleeves, GSD approach to the day-to-day
Preferred
Experience with JavaScript, TypeScript, or Node.js is a plus
Experience with deploying and monitoring services in cloud platforms (e.g. AWS or Azure) is a plus
Experience with automated testing is a plus
Benefits
Equity Package
Quality Medical, Dental, and Vision Insurance Plans
Flexible Spending Account
Dependent Care Flexible Spending Account
Short and Long Term Disability Insurance
Life Insurance
401K Plan with Match
Flexible Personal Time Off Policy
3 Floating Holidays (in addition to 10 Holidays Observed)
2 Volunteer Days Off
Parental Leave
Employee Referral Bonus
Annual All Hands In-Person Event
Company
ClearGov
ClearGov provides local governments cloud-based Budget Cycle Management software for efficient budgeting and transparent civic engagement.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.19MKey Investors
Kepha Partners
2024-03-12Series Unknown· $4M
2022-01-10Series Unknown· $20M
2020-12-30Seed
Leadership Team
Chris Bullock
CEO & Founder
Recent News
2024-12-11
2024-10-16
Company data provided by crunchbase
