First American · 5 hours ago

Customer Service Representative (Remote)

Fort Mill, SC

Full-time

Remote

Entry, Mid Level

$15.70/hr - $26.10/hr

2+ years exp

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Responsibilities

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

Verifies contacts and account information.

Examines customer problems and implements appropriate corrective action to respond to customer requests.

Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.

Maintains and creates logs, reports, records, and files.

Investigates, coordinates, and tracks a wide range of customer issues and problems.

Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

May interface with offshore call center to answer questions on process or specialized situations.

May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceMS Office ProficiencyData Entry SkillsPatience