Amerita, Inc · 9 hours ago

Regional Account Manager

Louisville, KY

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals

Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads

Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory

Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience

Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements

Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists

Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs

Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff

Obtains and manages prescriber communication preferences

Nurtures and manages prescriber relationships to improve loyalty, and retention

Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process

Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication

Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable

Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Qualification

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Healthcare experienceCustomer service experiencePharmacy terminologyCRM softwareDrug reimbursement knowledgeConsultative communication skillsOffice skillsHIPAA complianceData entry skillsComputer skills

Required

Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare

Team player willing to accept and promote organizational goals and function with minimal supervision.

Ability to respond to common inquiries or complaints from customers, employees, or senior management.

Self-motivated and results driven.

Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.

Maintain HIPAA patient confidentiality.

Exceptional probing and consultative communication skills.

Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM.