Blue Cross Blue Shield of Massachusetts · 9 hours ago

Medicare Member Advocate

Hingham, MA

Full-time

Remote

Entry Level

$40K/yr - $42K/yr

1+ years exp

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Responsibilities

Taking the lead – our advocates take ownership of members’ issues, relieving members’ stress while guiding them to a quick and easy resolution.

Identifying future problems – not only do our advocates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.

Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.

Show compassion- our advocates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help.

Having fun! – our work is important, but we don’t take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceEffective listening skillsExperience in contact centerKeyboarding proficiencyMicrosoft WordEmail management

Required

High school diploma or equivalent required

6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person

Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

Strong verbal and written communication skills

Quality and service-oriented demeanor

Effective listening and organizational skills

Demonstrate sound decision-making

Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines

Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)

Strong navigational skills with multiple systems and current knowledge of technology

Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork

Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply