Cigna Healthcare · 11 hours ago

Individual & Family Plans (IFP) Sales Operations Lead Analyst - Remote - Cigna Healthcare

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $116K/yr

5+ years exp

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Responsibilities

Partner with our sales and distribution team and serve as the liaison to our operations team and various internal and external partners to ensure brokers have everything needed to support IFP customers and sales processes.

Partner with IT, project management, digital, and marketing to provide input to align on prioritization of broker, call center, and customer related critical capabilities and strategic roadmap.

Demonstrate the capacity to synthesize complex information from disparate sources into a clear compelling story that helps the organization commit to action.

Effectively communicate with constituents and leaders to deliver technical solutions, user interfaces, screen designs, process changes, business flows and user impacts to everyday tasks of the stakeholders.

Partner with business strategy lead to manage work to ensure priorities are aligned to the business needs, project roadmap, deliverables, and milestones.

Demonstrated project management experience coordinating across teams, managing deliverables, risks, and issues.

Participate on critical project tasks including UAT, end user training, and communication of delivered features.

Document inquiries and tickets while looking for wider impacting trends, reporting them to leadership, and looking for solutions to better our broker experience.

Adaptable, flexible, and able to lead/manage through change. Goal oriented and personally accountable; resourceful and self-directed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health insurance knowledgeTechnical solutions deliveryProject management experiencePatient ProtectionAffordable Care ActTicketing systems experienceCRM experienceTime management skills