Trace3 · 9 hours ago

Life Cycle Services Representative - Remote

Denver, CO

Full-time

Remote

Mid, Senior Level

$70K/yr - $90K/yr

5+ years exp

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Responsibilities

Own and execute on assigned renewal opportunities within assigned accounts.

Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal.

Work with sales to identify and present upsell opportunities within existing client base.

Position multi-year deals & co term with other license opportunities as to increase size of deals.

Engage distribution line and/or vendor 6-12 months advance of expiration.

Address and resolve install base inaccuracies to ensure customer, OEM and Trace3 Install base data are aligned and accurate.

Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage.

Take actions to reduce complexity e.g., minimize # of contracts.

Participate and contribute to customer Quarterly Business Reviews as required.

Maintain accurate NetSuite data for opportunities/forecasts, client information.

Provide client with accurate renewal quote that is in alignment with established timelines.

Provide financing options & related information when appropriate.

Process client transactions such as orders, quotes, or returns timely and accurately.

Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team

Champion best practices and contribute to policies and procedures

Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels.

May perform other duties as assigned by manager.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco Renewal experienceMaintenance renewal salesMicrosoft OfficeCRM platformsInformation TechnologiesCollaboration skills