ProfitSolv · 10 hours ago

Payments Success Specialist - Remote

USA

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Serve as the first point of contact for client inquiries related to our Payment Processing Solution. Providing timely and accurate technical support via phone and email.

Serve as the primary contact for clients during the activation and onboarding of our Payment Processing Solution.

Guide clients through the setup process, including configuration and integration of the payment processing system.

Provide step-by-step assistance to clients to ensure they can successfully use our payment processing features.

Address client inquiries related to account setup, transaction processing, and system functionality.

Troubleshoot and resolve any technical issues or challenges clients may face during activation.

Address client questions regarding transaction processing, payment gateways, and related matters.

Deliver exceptional customer service by effectively communicating solutions and providing a positive support experience.

Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.

Identify recurring client issues and provide insights to the product and development teams for continuous improvement.

Proactively identify opportunities for process improvement and share insights with internal teams.

Contribute to maintaining a comprehensive knowledge base for clients' self-help needs.

Stay updated on our Payment Processing Solution's features, updates, and enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceTechnical support experiencePayment processing knowledgeCRM systems proficiencyMicrosoft Office proficiencyMultitasking abilityEmpathetic attitudeCollaborative mindset