Connexus Credit Union · 12 hours ago

Collections Associate

United States

Full-time

Remote

Entry Level

1+ years exp

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Comp. & Benefits

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Responsibilities

Monitor and review reports to determine action to be taken on delinquent accounts in accordance with applicable rules, regulations, policies, and procedures; research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.

Contact delinquent members by telephone, mail, and electronic communications to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status. Ensure professional communications/interactions with members.

Follow up on all promises to pay and accounts that have been referred for collection and ensure property status updates.

Assist members in fixing automatic payment issues.

Maintain an accurate and detailed written record of any and all communications made regarding member accounts to resolve delinquency.

Update files and system accounts via the credit union’s collection program.

Qualification

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Computer Skills

Required

High school diploma is Required.

1+ years of prior work experience in addressing difficult customer service situations and providing resolutions in a professional and tactful manner is Required.

Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.

Ability to multi-task and work in a fast paced, goal-oriented environment.

Proficient computer skills with the ability to navigate among several system applications and software programs.

Evidence of ability to be organized, analytical, and resilient.