Navitus Health Solutions · 16 hours ago

Client Onboarding Advisor - Pharmacy Operations

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $79K/yr

5+ years exp

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Responsibilities

Analyzes the proposal documentation (or contract) for deliverables that need to be developed and resourced to ensure all planned deliverables align with requirements

Documents current operational procedures, workflows, and limitations and presents these to clients

Collaborates with implementation team and client to understand business needs and goals, taking care to identify and translate differences in terminology and workflows between organizations to ensure optimal alignment

For new functionality, develops and documents requirements, process maps, reporting needs, test plans, and approval criteria. Collaborates across other technical areas to develop project plans, resourcing, and delivery

Obtains leadership approval for deliverables and partners with implementation or account management teams to seek client approval. Escalates any challenges or barriers to leadership

When applicable, validates compliance with the Government Programs team on any function, service, or deliverable related to Medicare, Medicaid or ACA Exchange

Provides subject matter training to staff and clients and acts as the subject matter coach and resource for questions

Communicates status updates regularly to assigned implementation and/or account management resources

May be responsible to compose high-quality, persuasive, and professional content on behalf of the functional area for proposals and maintain content in the Navitus proposal library

May be responsible for developing, editing, and ongoing maintenance of functional area’s responses in Navitus’ proposal library system

Other duties as assigned

Qualification

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PBM administrationPharmacy industry experienceHealthcare experienceFunctional process managementTechnical application experienceCompliance program objectivesCooperative interaction