National Indemnity Company · 6 hours ago

Client Services Representative - THREE

Remote USA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.

Document all customer interactions clearly and accurately in our systems.

Meet case volume targets as set by Service Leadership.

Exhibit professionalism in all phone and email communications.

Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.

Collaborate with teammates via phone, email, and Slack to fulfill service request and exchange knowledge.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

P&C licenseCall center experienceCustomer service experienceInsurance industry knowledgeMicrosoft OutlookVideoconferencing toolsCRM platformsNew technology adaptation

Required

Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.

Document all customer interactions clearly and accurately in our systems.

Meet case volume targets as set by Service Leadership.

Exhibit professionalism in all phone and email communications.

Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.

Collaborate with teammates via phone, email, and Slack to fulfill service request and exchange knowledge.

Preferred

2 years’ experience in call center or similarly fast-paced customer service environment

Experience in the insurance industry is a plus

Willingness to pursue P&C license

Strong computer skills, preferably with experience using: Microsoft Outlook, Videoconferencing tools (e.g. Zoom, Teams), CRM platforms (e.g. Salesforce)

Comfortable with new technology and willingness to learn new systems quickly

Ability to take phone calls and answer emails for up to 8 hours a day

Ability to receive and immediately apply coaching and feedback

Remote and hybrid hires must have wired high-speed internet and a private workspace to take calls without interruption