Whisker Labs · 4 days ago
Technical Support Specialist
Remote (United States)
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Provide phone and email support to Ting customers, ensuring timely and professional assistance.
Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
Troubleshoot and resolve issues down to the root cause.
Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
Identify, report, and document technical issues.
Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
Support the Engineering team by testing software and hardware, contributing to product improvements.
Perform other duties as required to support business objectives.
Qualification
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Required
Associate’s degree or valid, up-to-date certification in a related field.
2+ years of experience in technical support or customer support roles.
Experience using ticket systems to track and resolve customer inquiries.
Proven ability to deliver exceptional customer care via phone and email.
Strong organizational skills with the ability to multi-task in a fast-paced environment.
Self-motivated and disciplined to excel in a remote work setting.
Availability to work a rotating schedule, including nights, weekends, and holidays.
Benefits
Health, dental, and vision insurance
401(k) with match
Company
Whisker Labs
Whisker Labs is a technology company that provides home electrical fire devices and appliances.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joe M.
SVP of Product & Partnerships
Recent News
Digital Insurance
2024-02-23
2024-02-08
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