69 applicants

Company

CaptivateIQ · 6 hours ago

Partner Operations Director

United States

Full-time

Remote

Lead/Staff, Director/Executive

$175K/yr - $175K/yr

8+ years exp

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Data IntegrationManagement Information Systems

Growth Opportunities

No H1B

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Responsibilities

Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align to the broader company objectives.

Implement, launch, and manage a partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools.

Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed.

Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program.

Manage the partner NPS process to gauge satisfaction and identify areas for enhancement.

Collaborate cross-functionally to address partner needs and resolve issues.

Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events.

Manage partner communication channels, including newsletters, updates, and announcements.

Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives.

Team with Legal to manage partner contracts, including renewals and compliance monitoring.

Implement and maintain a streamlined deal registration process to support partner sales success.

Ensure accurate tracking and reporting on partner-led deals and projects.

Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders.

Define and track KPIs to measure partner success, performance, and satisfaction.

Work with the VP, Alliances & Growth to create and track departmental OKRs.

Work closely with Sales, Product, Customer Success, Service, Legal and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partner operationsSales Performance ManagementProject managementCRM systemsData analysis toolsChannel managementPartner portals

Required

8+ years of related experience in partner operations and programs

Proven track record of building and scaling partnership programs that drive revenue growth and create an exceptional partner experience

Proven experience in partner operations, channel management, or a related role within a SaaS or tech environment

Familiarity with CRM systems, partner portals, and data analysis tools (e.g. Salesforce, PRM platforms, etc)

Exceptional organizational and project management skills with a detail-oriented mindset.

Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners

A proactive, problem-solving approach and the ability to thrive in a fast-paced, startup environment.

Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Senior-level critical thinking, program management, and execution skills

Excellent written and verbal communication skills

Minimal travel

Preferred

Sales Performance Management (SPM) experience is a plus

Benefits

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents

Flexible vacation days and quarterly mental health days so you can recharge

Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)

One time work from home stipend & annual stipends for professional development and caretaking

Virtual team lunches to keep you connected

(US-ONLY) 401k plan to participate in and save towards the future

Newest Apple products to help you do your best work

Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent