148 applicants

Company

Movate · 10 hours ago

Senior Analyst

United States

Full-time

Remote

Mid, Senior Level

1+ years exp

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ConsultingInformation and Communications Technology (ICT)

H1B Sponsor Likely

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Responsibilities

Drive Ops & Ops Support reporting functions

Manage reporting initiatives and junior analyst team

Manage day-to-day data needs of Operation/Ops Support Team

Deliver analysis on KPI/CPI trends

Assist with UAT

Assist in business, process, and/or system impact analysis relative to contact center operational and customer experience impacts.

Assist in operationalization of business, process, and/or system changes across training curriculum, training delivery, QA, reporting, volume and AHT impact estimates, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft ExcelMS OfficeGoogle SuiteData analysisProbing skillsMentoring

Required

You have a post-secondary education in business or equivalent in a related field

You have proven experience in lieu of the above

You have strong written and verbal communication skills

You have a strong working knowledge of and experience with Microsoft Excel

You have the ability to multitask, work under pressure and complete tasks quickly

You thrive in a fast-paced, ever-changing work environment

You’re organized, disciplined, and can handle a high volume of work

You’re a strong communicator, acting professionally in both actions and words

You’re able to follow organizational policies and procedures

Intermediate to Advanced proficiency in MS Office & Google Suite

You must be flexible in moving your schedule as needed

Minimum one to two years of demonstrated Senior Analyst experience

Must have prior experience in mentoring junior analyst

Must possess excellent oral and written communication skills in English

Ability to express precisely and with clarity

Excellent listening & Probing Skills

Company

Movate

Glassdoor

3.4

Movate a Human-Centered Technology and Experiences Company.

Founded in 1996

San Jose, California, USA

10001+ employees

https://www.movate.com/

H1B Sponsorship

Movate has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (23)

2022 (2)