Bio-Rad Laboratories · 6 hours ago
Field Service Eng
Mount Zion, IL
Full-time
Remote
Entry Level
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Responsibilities
Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
Solve a wide range of hardware and/or software problems of varying complexity.
Coordinate work schedule with colleagues, service operations, and management.
Instruct customers on the use of our instruments to ensure safe and effective operations.
Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
Produce accurate and timely reports, including service and expense reports.
Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
Qualification
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Required
BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
Strong analytical problem-solving abilities.
Excellent hand-eye coordination and manual dexterity.
Proficiency in IT skills, including TCP/IP networking.
Computer knowledge in both software and hardware.
Valid driving license.
Excellent communication skills, both verbal and written.
Independent, customer-centric, and focused on delivering exceptional service.
Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
Self-motivated and eager to take on challenges.
Company
Bio-Rad Laboratories
Bio-Rad Laboratories has played a leading role in the advancement of scientific discovery for over 50 years by providing a broad range of
Founded in 1952
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2024-02-14Post Ipo Debt· $200M
2022-03-02Post Ipo Debt· $1.2B
1980-03-01IPO
Leadership Team
Christine A. Tsingos
EVP & CFO
Roop Lakkaraju
CFO
Recent News
2024-12-10
Company data provided by crunchbase
