Intelerad · 10 hours ago

System Technology Specialist (Linux PACS - L2)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Act as the primary escalation point for Level 1 System Support team and drive customer communications and follow ups until resolution, by respecting set service level agreements.

Act a major incident manager during system outages to support Level 1 and perform root cause analysis (RCA’s) for all Major Incidents

Participate in software requirements and root cause reviews with engineering as well as design reviews with a particular mindset into the supportability of the software and also provide fixes and/or workarounds to issues found in the field

Stay up to date with current development of the product (bug fixes and new features) and situations occurring at client site (ISP)

Participate in the creation/update of Knowledge articles used by the Support Team to reduce escalations to L2

Be available for urgent escalations reported by the support team that can occur after your regular work schedule: On Call Rotation Availability (24/7)

Participate in any project deemed necessary by the organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer Science DegreeTechnical Support ExperienceLinux OS AdministrationNetworking TroubleshootingSQL QueriesScripting LanguagesReading High-Level CodeSoftware DevelopmentProduct Applications SupportCreative Problem SolverProject Management