MindPoint Group, A Tyto Athene Company · 20 hours ago

Knowledge Management & Training Subject Matter Expert (SME)

Topeka, KS

Full-time

Remote

Senior Level

5+ years exp

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Cyber SecurityNetwork Security

Growth Opportunities

No H1B

Security Clearance Required

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Responsibilities

Provide regular updates to leadership on project progress, documentation status, and training effectiveness.

Develop, maintain, and optimize SOPs and playbooks to ensure the Watchfloor operates at peak efficiency.

Serve as the primary point of contact for new hires during their training period, ensuring they have the support and guidance needed to transition into their roles confidently.

Collaborate with leadership to identify and address gaps in current policies and procedures.

Continuously evaluate and enhance training programs based on stakeholder feedback and evolving industry best practices.

Act as a central point of contact for documentation updates and procedural improvements.

Work across teams to ensure alignment on knowledge-sharing and training priorities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Knowledge managementTraining program developmentStandard operating procedures (SOPs)PMP CertificationMicrosoft ProjectConfluenceJiraTechnical documentationPowerBIExceptional communication skills

Required

Minimum of 5 years in knowledge management, training, or operations management, preferably in a help desk or SOC environment.

Proven expertise in developing, writing, and managing standard operating procedures (SOPs), playbooks, and technical documentation to ensure operational excellence and consistency.

Exceptional written and verbal communication skills, with the ability to simplify and convey complex information.

Secret Clearance Required