AdeptSource · 12 hours ago

Help Desk Support

United States

Full-time

Remote

Entry Level

$20.66/hr - $32.28/hr

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Responsibilities

Provide first-level technical support for hardware, software, and networking issues.

Troubleshoot and resolve issues related to Mac OS and other operating systems.

Assist users with software troubleshooting and application support.

Manage and maintain computer hardware, ensuring optimal performance.

Utilize Remedy or similar ticketing systems to log, track, and resolve incidents.

Collaborate with IT teams to improve overall IT service delivery.

Educate users on best practices for IT security and efficient use of technology.

Maintain documentation of support processes and user guides.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportMac OS troubleshootingNetworking conceptsTicketing systemsComputer management toolsApplication supportDocumentation