CloudZero · 6 hours ago

Technical Account Manager (FinOps)

United States

Full-time

Remote

Mid Level

$125K/yr - $175K/yr

3+ years exp

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Responsibilities

Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests

Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams

Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews

Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice

Introduce new products/features and champion the business outcomes process with the customer

Solve complex customer/vendor issues and proactively prevent negative service trends.

Build and monitor customer adoption metrics to drive best in class NPS

Support retention and expansion for your assigned customer segment

Develop, modify and maintain the operational and design effectiveness of internal customer controls

Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements

Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities

Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Qualification

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AWSGCPAzureFinancial analysisData analysisExcel advanced conceptsTagging strategiesBI dashboardsSQLGAAP accountingFinOps Certified Practitioner